1 reviews | Active since Feb 2016
Unjustly handed over (ISSUE 2 YEARS OLD)
While in 2nd year, I was signed up by Max from Millpark. We met in the street and rushed through the contract of which I was never given a copy. Soon after realizing using the gym was an inconvenience (travel, internships, school demands), I wanted to cancel.Charges continued. Loopholes like cancel fees, min membership time came up. Apparently in the contract that i never even saw. After a fight. Its was agreed I pay R450 to settle. I asked that bank details be emailed to me (Sep '14). Email was captured wrong so I never got it and couldn't pay. I was handed over (Nov'14). After a follow up, VA realized this mistake on THEIR part. I paid the money (Jan'15). Account still not removed from MBD and keeps incurring charges to date (Feb'16). Every time I make an effort to sort this, I get promised that I will be gotten back to. I have done the following:<br> *Asked MBD countless times to relay the situation to VA<br> *Called in, spoke to Rene`. alot. Cannot agree<br> *Called in, spoke to Le Anne (apparently deals with this). Said she'll investigate<br> *Personally went to Millpark and Greenstone branches. Managers have not gotten back to me<br> It's been 2 yrs, hope lost and the situation keep getting wors
Thank you for taking my call today.
As discussed, please look our for my email with your statement of account attached.
Kindest regards
Robyn
Thank you for taking my call today.
As discussed, please look our for my email with your statement of account attached.
Kindest regards
Robyn
