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Ntokozo N

1 reviews | Active since Feb 2016

24 Feb 2016, 11:06

Unjustly handed over (ISSUE 2 YEARS OLD)

While in 2nd year, I was signed up by Max from Millpark. We met in the street and rushed through the contract of which I was never given a copy. Soon after realizing using the gym was an inconvenience (travel, internships, school demands), I wanted to cancel.Charges continued. Loopholes like cancel fees, min membership time came up. Apparently in the contract that i never even saw. After a fight. Its was agreed I pay R450 to settle. I asked that bank details be emailed to me (Sep '14). Email was captured wrong so I never got it and couldn't pay. I was handed over (Nov'14). After a follow up, VA realized this mistake on THEIR part. I paid the money (Jan'15). Account still not removed from MBD and keeps incurring charges to date (Feb'16). Every time I make an effort to sort this, I get promised that I will be gotten back to. I have done the following:<br> *Asked MBD countless times to relay the situation to VA<br> *Called in, spoke to Rene`. alot. Cannot agree<br> *Called in, spoke to Le Anne (apparently deals with this). Said she'll investigate<br> *Personally went to Millpark and Greenstone branches. Managers have not gotten back to me<br> It's been 2 yrs, hope lost and the situation keep getting wors

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply24 Feb 2016, 16:10
Official
Hello 011Ntkz,

Thank you for taking my call today.

As discussed, please look our for my email with your statement of account attached.

Kindest regards
Robyn