GS
Gomolemo S
1 reviews | Active since Jun 2011
06 Apr 2015, 09:50
Unjustified subscription
While I appreciate the service at the club level I can't speak intelligenly about billing the dept . I don't understand what comproses of my subscription. Acc dept has never send a letter to explain the break down of my subscription. <br>
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Replies (1)
Virgin Active South Africa's replyOfficial
07 Apr 2015, 11:46Hello Spenza,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the service received from our Collections team.
As discussed, I have emailed your your full statement of account for your perusal.
A request has also been sent to Vitality to confirm the outcome of getting the discount added again. Please allow 48 - 72 hours for feedback.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the service received from our Collections team.
As discussed, I have emailed your your full statement of account for your perusal.
A request has also been sent to Vitality to confirm the outcome of getting the discount added again. Please allow 48 - 72 hours for feedback.
Kindest regards
Robyn
Virgin Active South Africa's reply07 Apr 2015, 11:46
Official
Hello Spenza,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the service received from our Collections team.
As discussed, I have emailed your your full statement of account for your perusal.
A request has also been sent to Vitality to confirm the outcome of getting the discount added again. Please allow 48 - 72 hours for feedback.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the service received from our Collections team.
As discussed, I have emailed your your full statement of account for your perusal.
A request has also been sent to Vitality to confirm the outcome of getting the discount added again. Please allow 48 - 72 hours for feedback.
Kindest regards
Robyn