Uninformed staff

Item: Virgin Active South Africa
Rating: 2
Author: Eugene D

Received a SMS on Wednesday the 22/07 saying the men's showers are not working because they are doing maintenance without a date of when it will work again. Phoned them in the afternoon to enquire if it will work on Thursday the 23/07 they said yes. Thursday morning when I got there the showers are not working. Phoned them again on Sunday 26/07 16:45 to enquire if the showers are working and the gentleman answering does not know and also was not aware that they were out of order and can not speak properly. So when will virgin active centurion's showers work again? Why is the staff uninformed?

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Replies (1)

Virgin Active South Africa's replyOfficial

27 Jul 2015, 16:21

Hello Phedra83,

Thank you so much for taking my call today.

Please accept our apology for any frustrations caused.

I have addressed your concerns with the club general manager, Albert, and the staff will be addressed internally.

Please note that we did not stipulate an end date on the SMS because anything can cause delays during refurbishments.

I trust you find the above in order.

Kind regards
Robyn

Virgin Active South Africa's reply27 Jul 2015, 16:21

Official