Unimpressed

I was a loyal Virgin Active customer for 2 years, but decided to cancel my membership as soon as it ran out. Got an email that said my membership will expire on 30 November 2019. NOWHERE did it state that there is a 20 day notice period. I cancel the membership at the club on 27 November and it seems all is well. On 1 December, a debit order goes off at the newly increased (again) rates. I reverse the debit order on 2 December, because I have no membership for December. Low and behold, on 18 December I get a call from them, stating that I had no right to reverse the debit order as I owe them that money because I didn't cancel at the beginning of November. The woman on the other side of the line was extremely rude and unprofessional, even raising her voice during the conversation. Highly unprofessional, horrible communication, would not recommend. It's all fine and well until you decide to cancel, then the problems really start...