GE
Gisela E

1 reviews | Active since Feb 2015

08 Feb 2015, 19:49

Unhygienic Swimming Pool

My husband and I joined the Tableview Virgin Active in November 2014 with the prime purpose of swimming training. <br> <br> The pool and the surrounding area was so filthy, that we decided to transfer our membership to Sunningdale after one week of training (mud, tissues, plasters around the pool). While these facilities are brand new and mostly clean, we arrived at gym on Wednesday 04 Feb to find a unusually hot and dirty pool? We got in, and decided that it must just be a bit of an off day. <br> <br> 10 minutes later, the cleaning staff came to do their usual pool cleaning routine: to our horror, this not only included sweeping the dirty, stagnant floor water into the pool, but also using a grout cleaner to push the tile grout into the pool after each tile had been done! This would never be allowed in any establishment with recreational safety and hygiene standards! <br> <br> We jumped out of the pool, cancelled our contract, and left! It was no suprise that we had a \stomach bug"and high fever for the next 3 days- a confirmation of how dangerous contaminated water is! <br> <br> This is absolutely unacceptable"

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 Feb 2015, 11:15
Official
Hello MaverickGoose,

Thank you so much for taking my call today.

on behalf of Virgin Active I would like to apologise profusely for the conditions of the pool at our Sunningdale club

Please know that we have addressed this matter urgently with senior management and the fix is under way!

I trust all goes well with your immigration plans, all the best!

Regards
Robyn