Unhelpful, unwilling staff at Waterfall

<p>Been to Waterfall twice to get my child joined as member. First time was told neither my husband or I are active members. Today at 17h55, my child could not be joined as they needed a copy of bank details and Id copy. I was told at the first visit that my child would be linked to one of the parents memberships and there was no need for any documents. Both occasions my husband and I could not gym as we had no place to leave our child. I have seen other parents on previous occasions allowed to leave their kids at club v even though the kids were not active members. Please stop being selective on who you assist. Unfortunately I did not get the lady's name who was there today as she did not have any name tag on. You put us off using the gym.</p>