LM
Laurence M

1 reviews | Active since Nov 2013

03 Feb 2016, 10:17

Unhelpful Staff

I've been going to this gym for well over a year now.<br> <br> The equipment is great and the staff can be friendly and nice and everything is neat and clean and what not.<br> <br> Problem I have noticed is that the trainers (not the personal trainers) that walk around never engage newcomers or HELP people if they are using a machine incorrectly or their form is wrong.<br> <br> In my 14+ months time at the gym, I've been helped by fellow gym-goers 3 times about my form and weight etc. I've been helped ONCE by a trainer, and have never seen them there again. Any trainers you do see on the floor either spend half an hour chatting to their friends, or hurriedly cleaning up weights that are sometimes still in use and then disappear into the ether. <br>

0
Replies (2)
Virgin Active South Africa
Virgin Active South Africa's reply03 Feb 2016, 10:35
Official
Hello Mystre316,

Thank you so much for taking my call today.

We appreciate the feedback provided and we will get in touch with the team at Durbanville to address your concerns.

Kindest regards
Robyn
Virgin Active South Africa
Virgin Active South Africa's reply03 Feb 2016, 10:35
Official
Hello Mystre316,

Thank you so much for taking my call today.

We appreciate the feedback provided and we will get in touch with the team at Durbanville to address your concerns.

Kindest regards
Robyn