Unhelpful as usual

Highly disappointed in virgin active. Not only can I not gym but I get double debited by them. Then when calling the call centre I am told they cannot help as their systems are still down so I should call back when IT has confirmed their systems are back up and running. Asking when this will be I am told they dont know. So I should just sense when I should call back, no offer to get back to me when their systems are up. Further what sort of company cannot fix IT issues for 3 months. I believe this is becoming more of an excuse than the actual issue persisting, either that or the company couldn't really care about fixing the issue.