Unhappy, Poor Service and Bad Attitude

Poor Service and Attitude. I am with Vitality and had cancelled my Gym membership with Virgin Active Karaglen in December. I received a confirmation letter from Virgin Active stating that my membership will terminate on the 3rd January 2020. On the 4th January, I went to Planet Fitness to join the gym and could not as the system stated I am a gym member with through vitality already. I called Vitality and they stated I am still a member of Virgin Active Karaglen up until the last day of January. I went to Virgin Active Karaglen on the 19th Jan, my card would not allow me in. The lady that did the cancellation recognised me and called management. They acknowledged that they cancelled my membership with the gym but submitted the cancellation to Vitality at a later date. They said the will make a note for me to have access at Virgin Active Karaglen up until the end of January. I must let the ppl at reception know they must read the note. Yesterday I went to Virgin Active Karaglen and was denied access. A guy by the name of Karabo came to assist. I told him to read the note. He said I only had access till the 20th Jan. I tried explaining to him what had happened with the cancellation and I cannot join another gym till the end of Jan. He was rude to me and said I need to listen to him I do not have access. I asked him to call Vitality he said they closed, he was of no assistance at all. I then drove to Planet Fitness, and asked the sales guy to check his system, we hecked and still I was blocked from joining another gym. I then called Karabo, and told him the situation, he wanted to speak to the sales person at Planet Fitness and was cracking jokes with the guy from Planet Fitness as if this situation is amusing to him. I would like this situation to be resolved as I am getting tired the run around and poor service from Virgin Active.