UNHAPPY MEMEBER, ACCOUNT ISSUES,

Good day Sir, Madam

I have lodged so many complaints that I even ended up in Virgin active UK.

Please note I have registered with Virgin Waterfall consultant for a membership. I have asked them to link my discovery medical aid. He kept on asking me for a 400 number, of which at the time I wasn’t even sure what he was referring too.

If that was my contract number with virgin then he must’ve been aware of that. I spoke to the medical aid even them they were confused as to what he was asking for as the provided me with all the info that was needed.

Now you guys are send me and calling me to pay you when I feel that this consultant were pure lazy and unable to properly assist me. I have been requesting this since December 2019, today we still sitting with the same problem.

I sent an online compliant still I’m waiting for anyone to reach out and advise me on the way forward.

I am not willing to pay R1095 if this is not rectified I will allocate this to my attorneys and they can deal with the unprofessionalism and the consultant who’s trying to exploit your members in paying higher fees for his profile or commission to look good.

Please sort this ASAP. I would like to make my payment manually as I have problems with my current account. Please provide me with your banking details.

Please advise how come you do not have an online member system where we can do all this by ourselves?

This is my complaint reference on Virgin active resolver UK - RES***

Contract number: *** Contact Person: Louisa Kenmoe ID: *** Cell: ***