unhappy member

I was approached by Mohammed on the night of 30april 2015 at9h00pm.told about promotion they HV.free joining and kids free.we even went to the club.when we were doing paper work they ask if I had my kids birth certificates and I did not ,but they said it not a problem. They will call head office to explain the situation so that I can bring the certificates. Then continued to sign me in.on Friday I get a call from Bongani telling me that its a holiday and head office they don't work but he will call me on [URL Removed] Monday no call. Tuesday I decided to call as I see deductions on my bank account.to find that Bongani is on leave from Monday. Ask to talk to Mohammed who said we should come to the club, just to be told we should call head office myself about the situation. Thursday I called head office to be told the club should called not me.referred back to the club that they should do something.nothing is been done.need to know what heppening about this.I joined to be with my kids there.