Unhappy customer fausley advertising

<p>Virgin Active – do you know what consumer protection act is ? let me explain this concept to you – it is to keep consumers protected against companies that falsely advertise specials, sales or promotions. I can’t believe a big company like Virgin has no respect for a member and can blatantly ignore a customer.</p> <p> </p> <p>I joined your Gym in December 2016 after seeing your advert on Facebook & TV – come join the gym and get up to R1500 cash back – Great , so I went into Waterstone Village gym , asked about the promotion and got told If I join and my daughter I will get R1250 cash back and I won’t pay the first month instalment I’ll only pay in Feb.</p> <p>the sales assistant even went to his manager and double checked and came back to guarantee me the money and when leaving said “give me a call if you don’t get your money, but give us till middle Jan”</p> <p>Well well well – I contacted in the middle of Jan when I realised that not only had I not received my money but I also paid the instalment which I got told I wouldn’t, Virgin gave me the run around and told me to contact my medical aid as that is their problem, and the cash back I’ll get paid out that week –</p> <p>Phoned the Medical aid – only for them to tell me that they didn’t know about the promotion and will contact Virgin head office for clarity.</p> <p>They phoned back a week later to tell me Virgin messed up and that Momentum was not included in the payment break – but this was not told to me when I joined – I was Guaranteed the deal.</p> <p>Go to end January I went into the gym to speak to the sales consultant , he assured me there was a mess up from head office and they are taking down all the issues and someone will get back to me.</p> <p>Now to the 8th Feb , and I phone Waterstone virgin again and now to be told by the same sales assistant , that they were told about the promotion incorrectly and there isn’t cash back its money off the instalment for the year- but yet I have still paid the same amount for 2 instalments. “The communication from head office was given incorrectly “– and in his words , “you are not the only customer that’s upset, this is a massive issue”- I gave Virgin 24 hours to get back to me from head office, someone that could answer my questions and if no one does I am going to social media, CPA council and making sure my story gets told. It isn’t my fault your training and implementation was not correct, what I was sold is what I want- don’t leave me in the dark and let your sales guy take the fall.</p> <p> </p> <p> </p>