Unhappy client

In November 2019, I joined 14th Avenue, Roodepoort Gym and was informed that they would be giving me November and December 2019 free and in January 2020 I would be paying, I opted for membership with Vitality and in January 2020 a lady from vitality called me to load me on their system. During January 2020, I had a debit order of over R1800 which was unpaid, and was for the incorrect value that was explained to me by Karabo at the branch, I called at the branch and I was informed it would be corrected and some point I was informed that I would have the month of January and February 2020 free and the debits would start in March 2020, during January 2020 I also received a call from accounting wanting me to pay R58 as arrears which was strange to me, the gentleman then relooked at the account (Zain I think was his name) and informed me that the account was settled. On 15 February 2020 an amount of R1700 was debited against my account which I had unpaid, I contacted accounts (18/02/2020) and spoke to Pabatsho (spelling may be incorrect) and his service was great, he informed me that my vitality was not activated by the club and that it was listed as pending and that he would resolve it with the branch. At 16h00 I called again as no one has called me, and luckily spoke to the same person who was surprised that I had not been contacted. I informed him that I want an email as to why an amount was deducted from my account as Virgin Active was affecting the conduct of my Bank account. During my drive home I was called by Olga who wanted to know if I wanted my Vitality cancelled???? I told her that I was informed it had not been approved, she said thank you and ended the call. This morning I called again to accounts and informed them that I had still not received feedback, I was informed to contact the Branch as they were supposed to assist me and to speak to the GM as they could assist me with bank charges as well. This is clearly a tennis match where the client must be the ball, thus far the best exercise I have received is the runaround and lack of service and all before the first debit order has been presented for the correct amount. Please can I have what I asked for, an email stating the circumstances that a debit order for the incorrect value and time was presented against my account so far twice as well as an apology to this effect.