Unhappy about paying vitality fee again

I joined Virgin active Red in Feb 2024 and decided to upgrade in May 2024 to VA Cape Gate. I paid a fee again as I was told that I needed to do this as I was a vitality member. So my husband passed away in Oct last year and my vitality was linked on the life cover, which lapsed. I then activated vitality again on my own medical aid, so I have a new vitality number. I was however still able to access VA Cape Gate and received no communication that my fees was changed to full member fees. I have been a vitality member all along and I do not understand why I need to pay an additional joining fee now and why nobody informed me that they are changing my club fees from vitality fee to normal fee. I find this very unfair as a consumer and nobody wants to take ownership. If I query with VA, they say its Discovery and when I query with Discovery, they point to VA being at fault. So I am asking, why cant this be resolved in a civil manner, where both take accountability? Even if you just waive my additional joining fee which I am told is R699 which I need to pay again it will help me. Surely there are mitigating circumstances. I cannot help my husband passed and I needed to get a new vitality number? It is so unfair to expect me to pay this fee when I did this in May/June last year. :-(