Unfriendly and No Respect

I'm very disappointed in the service recieved at Virgin Active New Market. From the minute my family and I arrived we just got terrible customer service. We were coming to the centre to view the possibility of becoming a member and were not greeted at all. We told the front desk lady and sales agent that we were reffered by Meyersdal to view the premises and decide which facility would best serve our need as family. I was told to sign in and told the agent I didnt know my ID number on the form and hey refused us entry to just view. This is absolutely not the type of service I would expect from Virgin Active.