UNFAIR TREATMENT, POOR SERVICE

i was selected as a winner for the #whatsinyourbag competition and this were the events. 1.message sent on my instagram message on the 5th of march (please note this message does not say i have 48hrs to respond) 2. noted later 19 march due to poor network at work,and busy schedule, im a doctor by profession. 3. sent email with details and preferred gym is Benoni 19/03/18. 4. no respond from benoni or ********** 5. resent messages subsequent other days, started following up with virgin active Benoni. 6. no resolvec from virgin active Benoni,kept saying awaiting response from head office evevry week ogf making calls, asking my PT to follow up, i eventually spent petrol to go there, still no resolve. 7. mailed head office and sent message using the instagram. 8. got told you took more than 48 hrs to respond, no bag for you.

my feelings regarding this got me thinking they are soo unprofessional, and the message sent had no emphasis on 48hrs, i felt this was a cheap excuse, cheap escape to avoid noise, i felt cheated. there was no communication after the 48hrs to say your prize has been forfeited. is this gym worth my 600 rand probably not, even some of their branches are soooo not customer friendly, e.g. i recently started training in Sunward park virgin active 1. i find myself having to interrupt their conversations to greet them 2. my first day, i asked for the direction to the ladies, the lady at the desk who tagged me in didnt bother to ask, are you new to the facility, do you want someone to orientate you. 3. the turnstile was not working so as a new attendee i kept knocking on the glass for attention, they were at the desk, they didnt bother, they were busy with conversation??....people from inside were just starring until a member came and opened the fire exit. 4. if the fire exit is an actual active door why not put a pull/push sign so we dont get confused, i have pictures of this door, it is a FIRE EXIT....NO PUSH/PULL SIGN and im suppose to know how to let myself in as a new attendee...wow..great!!! im just glad my contract is ending soon because im soo taking my business somewhere else. i am really dissapointed. POOR SERVICE UNFAIR TREATMENT Regards Dr. Gothyang Makuya