Unfair treatment from the Business since i'm a black customer

<p>My family of 3 we joined Virgin Active Red in Wynberg branch in think September, I specifically asked if the gym will give us free bags as new members, I was advise that Virgin Red does not give out bags only bottles. I was willing to wait for the bags and only join then. Now to my surprise Virgin Red is giving out bags. We never received any, that is totally misleading your customers and I want bags for my family. Our first payment was in the month of October. </p> <p>The only promo I got was a bottle v/s and bag really now? The must be a consistence within your promotions on price range, this becomes unfair to some customers like us who didnt benefit on a bigger promotion. </p> <p>That is not my problem if they didn't know the next promotion. I don't want a string bag as Tracy-Lee offered me o ne. What must I do with the string bag. We do weights and things to use to refreshen after a workout, the shakes, supporting materials when doing workouts and water bottle, where must all that fit in a string bag. I have also requested a cancellation fee from Tracy-Lee as she was not willing to assist me with my request. </p>