Unfair treatment

I understand that Covid-19 has affected most of us negatively, but that is no excuse to make it difficult for people to reach Virgin Active when trying to terminate contracts. I have been trying to terminate my gym membership since July, but I have been sent from pillar to post, I called the call center and they referred me to my club, i made a request to be called back from their website but every time someone calls the call gets ended and they never call again, I am not sure if this was intentional, I went to the club and i was referred to the call center where an aggressive man (Siya) laughed at me and told me that I am looking for a fight when I told him I have been trying to cancel my membership with no success. I'm deeply disappointed and regret ever choosing Virgin Active.