Unfair treatment

This is a follow-up of my review submitted on the 03rd March 2020 and Virgin Active has not responded to date. I called again today to cancel my sons membership who is 14 years currently, and I was charged a penalty of R96.00 when I asked the consultant at customer care why I was charged a cancellation fee because if it wasn't for inaccurate and wrong advice I would not be paying and would have not cancelled my sons membership. he could not answer me. VIRGIN ACTIVE I HAVE SO MANY QUESTIONS AND NO ONE IS ABLE TO ANSWER ME. worse part the current consultant says that it is an increase, I asked him if the increase is from R180.00 to R450,00 and how much percentage was that? He could not answer me.

why was I not informed that I am going to pay a R450,00 for a boy aged 14 years? why was I not informed about the increase from R180,00 to R450,00? why am I charged a penalty of R96,00 , that's unfair treatment? why is somebody not taking responsibility I need answers