Unfair treatment

I am writing to you to raise an issue about: Gym The issue that I have experienced was: Good Day With regards to the above reference number, I'll like to make it known to you that I'm not a member of Virgin Active. I was out of Virgin Active since May 2019 of which there was not outstanding on my account. My wife and I have been to the club (Bedfordview) for about six different occasions trying to request for a copy of cancellation form but with all seriousness we were promised to receive the documents via email up till now. A consultant from the head office of virgin active called around June 2019, try to reinstate us but I told her it's not possible because I was travelling outside the country for six month, only be back in the country in January 2020. I even asked her "how much will cost me per month if I join in January' to my surprise, I was told its going to be R150 per month. I have been to the club and listen to the recorded version and they couldn't even understand where from those outstanding. Kindly link up and rectify the situation please. This meant that it frustrate me because i have been threatened

just clear my name, because i don't owe them

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Membership number ***