UNFAIR TREATMENT

I am highly disappointed, in the very bad service I got from Virgin Active Red retail crossing those people will help you apply for a gym acc but when the 12months is over nobody tells you about the month to month membership. I was told by the manger and workers to go reverse the debit order and now I cant qualify for a house. Where am I supposed to live on the streets because of gym? I do not owe them but they are treating VERY UNFAIRLY. When going to cancel the systems are offline. I am pretty much sure that this is not happening to me alone. WHATS THE NEXT STEP??? PLEASE HELP ME OUT BECAUSE MY FUTURE IS BLOCKED