Unfair last payment after Lockdown

Good morning Virgin Active. I feel wronged by you today. During the Lock-down you were closed and I wanted to cancel my contract but the only way to communicate with you was through your message communications on the website

Until now for the last two months I have tried to get my contract cancelled but have received no response on my messages. NOW when your call center is open again, I have to be penalized with a last payment of R300 even though your people never responded to my messages

I feel this is utterly unfair and will make my decision in future to join a gym again very easy to choose another gym like Planet Fitness or Viva