Unfair Billing After Cancellation – No Transparency on Vitality Charges

I cancelled my Virgin Active membership on 30 April 2025, with confirmation received in writing that it would end on 31 May 2025. According to the agreement, I was meant to pay R102.50 on 1 May — this amount was not debited, which I only noticed at the end of the month. I assumed I was simply in arrears for that amount.

However, when I contacted Virgin Active on 30 May, I was told I now owed R410.00, as I had supposedly lost my Vitality discount the moment I gave notice. This was never communicated to me at any point during the cancellation process.

Even more confusing is the fact that my Vitality membership was not cancelled — it remained active then and is still active now. So why should I be billed the full rate?

This feels misleading and unfair. I am happy to settle the R102.50 that was initially due, but I will not pay charges that were neither explained nor justified. From my side, this matter is settled, and I hope Virgin Active will do the right thing and correct the billing.