Unexpected Charges

Disappointing Experience with Unexpected Charges

I’ve been a member of Virgin Active for a while and had a generally positive experience. However, my recent interaction with them has left me frustrated and disappointed.

Five months ago, I received a call from Virgin Active encouraging me to retain my membership, which I agreed to. Everything seemed fine until I was contacted again recently with an unexpected demand for an activation fee to link my Vitality account again. This fee wasn’t mentioned during our previous discussions when I renewed my membership, and it feels like an unfair and hidden charge.

It’s disappointing that after agreeing to keep my membership based on the original terms, I now find myself faced with additional charges that weren’t disclosed upfront. It feels like a lack of transparency, and I’m left questioning the integrity of their customer service.

If you're considering Virgin Active, just be aware that they may introduce unexpected fees down the line without clear communication. It’s unfortunate because I’ve generally enjoyed the gym’s facilities, but this experience has definitely left a bad taste.