********* Business Practices

When a company does not respond to your query pertaining to a premium then you know that they have ********* business practices. We all know that for the month of July there was a lockdown and some of us took precautions not to go to gym in line with the Covid-19 protocols. Virgin Active shouldn't have deducted the premium for July they promised that they will issue refunds for those who put in a request. To this day they haven't responded to my request. *****ing from clients won't increase their clientele and it definitely will not grow their business instead it will lead to a loss of loyal clients. They deserve a minus zero for poor customer service and disregard of clients.