********* business practice

In October 2015, I met Beauty(Edenglen sales rep) to help me with joining the gym. I was given a contract for vitality as Im a member. To my suprise, my account was debited R470 on 2 December 2015(which we agreed the debits to go off between 25-26 of every month). I called Beauty and spoke to a Sales Manager who advised that Beauty is on leave and will come back on the 1st week of Jan 2016. I called the call centre after the 2nd debit order and I think I spoke to Sharon at customer services and I told her of these unauthorized debits on my account & I want to cancel the contract. Thats when I was told that I'm on a 2 year contract. Upon hearing this, I called Beauty to explain to me why I would join a gym for 2 years & asked her why she gave me a wrong contract and she said nothing. I asked her how can I cancel the contract & she said I should get a letter from my Doctor, which I did and when I brought the letter, she said the procedure had changed & they dont accept these letters anymore. She called customer services & I was told that the debits can be frozen but I will pay R235 for 6months. Then Beauty said will pay me for this. Is this how virgin active do business? *********..