********* activation of account

On the day I was at Virgin Active, I told the sales person that I wanted to sign up as soon as my membership with Planet Fitness expired (we were on Vitality and you cannot be a member of two gyms at the same time). He told me to sign the contract just so that they could load my details so long. I asked him if it was binding and he assured me that it was just to capture my details and to get my application ready and that I should come back once my Planet Fitness membership expired a week or two later. I asked him to please make a note on my file, and he said that he would. He gave me a trial month so that I could start gymming until my contract with Planet Fitness lapsed. I paid R189 for the trial month.<br> <br> As I could join the gym at work, we notified Virgin Active (telephonically - I didn't think for one second that Virgin Active would be coming back with ridiculous charges over a year later) that I would no longer be signing up and the manager assured us that they would not load the application and that there would be no costs involved. He even consultant with the sales person to verify it.<br> <br> I NEED HEAD OFFICE TO SEND THE VOICE recording I requested over 2 weeks ago.