Unecceptable

<p>Good day</p> <p>i am not sure if virgin active accounts department are doing there jobs, if they know what they doing, or if new staff is needed. my husband has an account with you guys debit order is R322 a month that goes off on the 1st of every month. not once has this debit order been missed in any month since this contract has been opened. on the 1st Nov, we were debited R322, again on the 25th Nov and yesterday on the 1st dec.</p> <p>3debit in one month, because there was no provision made for a double debit to happen, we will now be charged R115 for a missed debit order, please can you explain who will pay these fees? and why we were double debited in the 1st place. next time virgin active feels the need to debit clients accounts for no apparent reason, please check your books. i want to know how virgin active will compensate me on this and i need my bank charges paid. cos not this is reflecting back on my bank account for your stupidity!!!</p> <p> </p>