Unclear Policies and Poor Service

’Im really frustrated with how my gym downgrade request has been handled. When I joined, I was told I could change to one gym at any time. Later, when I tried, I was told it can only be done after three months. Each time I called to make the downgrade, I was told, “Sorry, the debit order has already been processed, call back later.”

Now, suddenly, I’m being told it can only be done after six months. And when I asked for a copy of my contract, I was sent an old one and then told their system “isn’t sending it.”

To make matters worse, the recent sales lady I spoke to over the phone was extremely rude and unprofessional.

This back-and-forth feels unfair and unacceptable. Clear communication and consistency should be the minimum standard.