Unauthorized deductions

I am extremely disappointed with Virgin Active. Money has been deducted from my bank account despite the fact that I never signed up for any membership or authorized any debit order.

Unauthorized deductions from a customer's account are unacceptable and raise serious concerns. If this matter is not resolved immediately and all funds are refunded, I will have no choice but to open a ***** case with my bank and report the incident to the relevant authorities.

I expect Virgin Active to investigate this matter urgently, provide a full explanation, and stop any further deductions. Poor customer experience and very frustrating to deal with.