Unauthorized Debits - Poor Call Centre Experience

For the past 2 months, Virgin Active has debited my account WITHOUT authorization. Please do not fall in the trap of their "special" offers.

I signed up in October 2021. I was told there would be no activation fees and I will only start paying in 2022 (monthly fee of around R160). Since signing up, I have been debited R915, 2 months in a row, which meant I had to spend my time calling Virgin Active and my bank to get the payments reversed. This has been a headache.

I am currently trying to cancel my account due to their breach of the contract agreement, but, I am told I need to pay cancellation fees to cancel.

I would not recommend Virgin Active.