Unauthorized debits and ********* business conduct

In November 2019 I initiated a membership contract with virgin active waterfall with Tshenolo for my 2 boys. This was supposed to be on Discovery Vitality same as my membership. I did not have my boy's vitality entity numbers at the time and told Tshenolo in no uncertain terms to hold on with the processing of the contract until i have the entity numbers. I sent her the entity numbers on the 11/11/2019 for the membership to be activated on the 1st of December. i had not signed the vitality contract with Tshenolo because i hadn't gone to the gym. Around the 4th of December i was debited R410 for the kids membership, mind you i havent signed the vitality contract. I texted Tshenolo about this matter and she read my message and never responded to my text.

i made contact with the club and spoke to Zanele who is the sales manager and said she will get the club v manager to contact me which never happened. i went to inquire at the gym just after Christmas and i was attended to by Violet Malete who assured me that this will be sorted out and that the January debit orders have been submitted and therefore cannot stop the run. she told me that she will log a case with head office to process a refund for the January d/o. I asked her whether i could cancel this membership and i was told it can be done but i will have to pay cancellation fees which i dont understand why because i had not signed the contract in the first place. on the day, Violet said i should sign the vitality contract that will replace the December contract which i did because she was very apologetic. Now virgin active have the following amounts from my ***.00 R248.75 R215.88 the membership for my boys should be R205. i have exhausted all my avenues to try and resolve this with the club. all i ask is that virgin active refund me ASAP and cancel the boys membership. If i could cancel my membership i would also.