Unauthorized debit orders

In May 2021 I tried calling Virgin Active and I was directed to send my gym cancellation to Getintouch virgin active email as their systems were down. I sent to email requesting my membership to be cancelled also stating reasons.

In September 2021 I found out that virgin active was still debiting from account. Went to the Cradle stone brunch were I confirmed this. The employee also directed me to the same email address... sent yet another email and there’s was an automated acknowledgement as per the May email. Six days later they still debiting my account.

This affects us in many ways. It contributes negatively to our wellbeing. As a discovery partner, maybe Discovery needs to look into this. If you going to sign up with Virgin Active ensure you know the terms and conditions for your exit.