Unauthorized debit order.

I spoke to a consultant at virgin active about two weeks ago.

To double debit me.. And to ensure no debits are to go off on the 1st/2nd of the new month, they advised I'm not able to change dates due to the vitality cycle. Which I then understood and noted they take my cash In advance so by this month nothing needs to be deducted.

Yet yesterday they debited a random 122.50 when my membership fee is 115. So where's these random amounts coming from. The debit order then reversed coz of unavailable funds.

But now I have an additional R105 unpaid for a R122. 50 that virgin active debit without my authorisation... You guys did this last time also with a 1200 debit order no reason or notification or apology why this happened just refunded after I enquired about it. You guys are messing up my banking profile.

I want cancel virgin active at the rate use are going doing whatever you feel like with my bank account.

This is quit frustrating and I want VA to reimburse the unpaid to my bank account.