Unauthorized Debit Order

Honestly, if it was up to me I would give Virgin active 0 rating because of the experience I received from the whole team at the call centre and also at Head office. I phoned the virgin active call centre Yesterday to enquire as to why my account was debited by R500 and I spoke to 3 different consultants. Each of these 3 consultants I had to explain myself over and over because of them being *********** and not making notes on the system as to what is going on on my account. Which I really found it very frustrating because I had to explain myself to each and every consultant I spoke too. Firstly, my 24months contract ended in April than this September Virgin Active debited my account, I really do not know for what. Because nobody took the initiative to contact me via email or phone me as a member to say "Ms Mbhele, we will be billing/debiting your account for a month to month contract since your membership ended in April". And I did try contacting them during lockdown but I couldn't get through to any consultant which is why I ended up making an online payment because I wanted my account to be up to date before it ended.I spoke to the lady at headoffice and she said she will speak to someone about my account, it's been 24hours no Feedback,Service Pathetic!!!!