Unauthorised, *********, Unsatisfactory

On 18 June 2021, I was contacted by X Matiwani after I submited an inquiry online to join the gym for my husband and I.

He assisted me with signing up for Vitality and everything and advised that as a result of this I will be paying a monthly premium of R220 for a period of 12 months for both memberships.

On June 20th, I visited the Mitchell's Plain branch and was assisted by Michael who officially welcomed us to the club and we signed everything, got our cards and left.

Since then, my account has been debited monthly, on the 1st for R220 (R110 per membership) and there hasn't been any concerns.

However, welcome to 2022,you guys don't debit in the 1st and I'm not worried because I assumed it is due to the many public holidays, etc.

Then to my surprise, my bank notifies me of some fees added to my account for failed debit order attempts for Virgin Active. I check my account and I see you guys are trying to debit my account for R460 (r230 per membership).

I immediately reached out to X because he's the one who initially assisted me and reassured me that I would be paying R220 for an entire year before the price changes. X responded and advised he'd be checking it the following day when he got to work. And of course, conveniently, he never responded to me. I sent a follow up message and of course, no response was received.

I then decided to reach out via Facebook messenger but didn't receive a valid explanation either.

I would like to know WHY you're debiting my account for an UNAUTHORISED AMOUNT and as a result, I'm being charged by my bank as well.

FIX IT!