UNAUTHORISED MONEY TAKEN FOR AN UNAUTHORISED ACCOUNT

IVE BEEN TRYING TO GET THIS GYM'S ADMINISTRATION TO HELP ME SORT OUT A PROBLEM IVE HAD WITH UNAUTHORISED AMOUNTS OF MONEY GOING OFF OF MY ACCOUNT FOR THE PAST FEW MONTHS BECAUSE THEY OPENED AN ACCOUNT ON MY NAME THAT I DIDNT AUTHORISE EITHER. IVE EMAILED, IVE CALLED AND NO HELP. AND THEY KEEP TAKING MY MONEY. IT SEEMS VIRGIN ACTIVE COULDNT GIVE TWO ****S ABOUT THEIR CUSTOMERS. IF I COULD LEAVE ZERO STARS I WOULD