Unauthorised deduction

<p>09 January 2017 I was at Virgin Active Vodaworld to pay my outstanding balance of R525.50 and then the lady who processed it double deducted my account. I advised her of the wrror and she said it will be reversed within 3/4 working days.</p> <p> </p> <p>Wednesday 11th November another deduction went off which I had not authorised of R319. I went to the agent I dealt with whih is Cyril Hlatshwayo who advised that it was an error and would be refunded ASAP.</p> <p> </p> <p>Friday 13 January 2017 I went to Virgin active Vodaworld to query how far the refunds were and to my surprise the refund has not been logged. I eventually spoke to the manager who was not aware of the matter and advised that he would speak to the GM to get the refund done by Monday 16th January 2017.</p> <p> </p> <p>I have not been able to go to work as they deducted my taxifare and nobody is doing anything about this within the company. This matter has left a sour taste in my mouth as Cyril Hlatshwayo is now being rude yet he is the one who authorised the deduction without my consent</p>