Unauthorised debits, apalling client service

Ive had a HUGE problem with this Virgin Active . I CANCELLED MY MEMBERSHIP IN FEBRUARY 2022, AND IM STILL BEING DEBITED A YEAR LATER!!!! Their accounts department are absolutely useless and every person I've spoken to, every time I follow up assures me they've fixed the problem on their system or I'll get a call back... NOT ONE OF THEM HAVE IN A YEAR, INCLUDING HEAD OFFICE, WHOSE TEAM LEADER WAS GOING TO CALL ME BACK ON FRIDAY!!! They are only too happy to sell you a contract, but try cancelling one!! They deducted R880 PM AFTER I CANCELLED. ITS STILL NOT RESOLVED. HOW CAN I GET THIS REFUNDED!!!! ITS LIKE PULLING TEETH. I discovered from a Mr Williams on Friday that they did actually cancel MY membership, but.... Wait for it... They decided to start charging me for my ex-husband's gym membership because it was linked to my membership in the past! They had ZERO authority to do this, he certainly didn't ask to rejoin the gym either, in any capacity... So they owe me 12 months of gym membership... But I can't get them to stop debiting me!!! Then i clearly need a refund of around R11, 000!!! I'm out of patience and incredibly frustrated. Now to go public... Perhaps I'll get a response!!!??? 😡😡😡😡😡