EM
Eugene M
1 reviews | Active since Apr 2017
02 Sept 2023, 10:17
Unauthorised Debit order.
I called VA to cancel my subscription and I was told I need to submit a notice for the cancellation, which I did hence I was made to pay a prorata. To my surprise today I find an unpaid debit order for R580.00 whilst my subscription was for R147.00. Additionally, earlier in the month I was called by VA to confirm my cancellation. STOP debiting my account and refund me the costs incurred for the unpaid debit order.
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Replies (2)EM
Eugene M's updateReviewer Update
09 Sept 2023, 20:55I since spoke to Danielle Galant who asked me to mail her my statement reflecting the unpaid debit order which I did the 4th September 2023 and didn’t confirm receipt. I then followed up telephonically and spoke to Damian Hoffmann whom confirmed that Danielle had received my mail and she had actioned it and I must expect the charges to be refunded in 2 - 3 working days… to date I haven’t heard anything from Virgin Active.
EM
Eugene M's update09 Sept 2023, 20:55
Reviewer Update
I since spoke to Danielle Galant who asked me to mail her my statement reflecting the unpaid debit order which I did the 4th September 2023 and didn’t confirm receipt. I then followed up telephonically and spoke to Damian Hoffmann whom confirmed that Danielle had received my mail and she had actioned it and I must expect the charges to be refunded in 2 - 3 working days… to date I haven’t heard anything from Virgin Active.
EM
Eugene M's updateReviewer Update
13 Sept 2023, 12:37Again i spoke to Lungiswa Sijula, who confirmed in writing that my banking R105.00 would be credited to my account by latest today, meaning Danielle Galant; Damian Hoffmann misled me ... as i wait.
EM
Eugene M's update13 Sept 2023, 12:37
Reviewer Update
Again i spoke to Lungiswa Sijula, who confirmed in writing that my banking R105.00 would be credited to my account by latest today, meaning Danielle Galant; Damian Hoffmann misled me ... as i wait.