AS
Arthi S
1 reviews | Active since Jan 2010
02 Apr 2015, 13:28
Unauthorised Debit Order
My account is sitting at a negative balance because of a mess up from Virgin Active. I called into the call centre to change my debit order date and spoke to Chantel. This was confirmed and my new debit order date was the 20th. Today I get an SMS to say that a debit order has gone off on 01/04/2015. This was not an authorised debit order. I expect a call back to explain why this has occurred as my account is in a negative balance.
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
02 Apr 2015, 14:01Hello Arthz143,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the inconvenience caused to you.
As discussed, i have informed you that when a corporate contract is taken out, it is a requirement from the corporate to manage all their debit orders on the 1st of the month.
I am sorry that this was not explained to you and shoudl you require any further assistance in the future please feel free to contact me on ***.
Happy Easter!
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the inconvenience caused to you.
As discussed, i have informed you that when a corporate contract is taken out, it is a requirement from the corporate to manage all their debit orders on the 1st of the month.
I am sorry that this was not explained to you and shoudl you require any further assistance in the future please feel free to contact me on ***.
Happy Easter!
Robyn
Virgin Active South Africa's reply02 Apr 2015, 14:01
Official
Hello Arthz143,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the inconvenience caused to you.
As discussed, i have informed you that when a corporate contract is taken out, it is a requirement from the corporate to manage all their debit orders on the 1st of the month.
I am sorry that this was not explained to you and shoudl you require any further assistance in the future please feel free to contact me on ***.
Happy Easter!
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the inconvenience caused to you.
As discussed, i have informed you that when a corporate contract is taken out, it is a requirement from the corporate to manage all their debit orders on the 1st of the month.
I am sorry that this was not explained to you and shoudl you require any further assistance in the future please feel free to contact me on ***.
Happy Easter!
Robyn