1 reviews | Active since Apr 2012
unauthorised debit order
I've been a member of Virginia active for over 4 years, not to mention am employee of Virgin Active. This upsets me more, due to the fact while I was an employee of Virgin we did our best to make sure our clients were satisfied and we gave the best service. Clearly this is no longer one of their values.<br> <br> I spoke to a consultant 2 weeks ago regarding an account that was in arrears. We reached an agreement that no money would be debited from my account and I would pay them directly because their fees have escalated to a ridiculous R805 pm. This morning a debit order went off my account, due to the factop I didn't have enough funds in my account I was charged R130 on top of this all. Thanks Virgin. <br> <br> And to round it off an email regarding our dispute was never sent to me as discussed.<br> <br> Glad I've cancelled my contract with Virgin. People are much better off going to planet and getting cheaper rates or private gyms. Stay away.
my sincere apologies for the poor experience you have had with us. I have left a message on your mobile and sent you an email. I would really like to get in touch to assist with your query and have sent you some details and questions so I can better understand the situation. I have also ensured that you will have no more debit orders from our side.
Regards,
Dave
my sincere apologies for the poor experience you have had with us. I have left a message on your mobile and sent you an email. I would really like to get in touch to assist with your query and have sent you some details and questions so I can better understand the situation. I have also ensured that you will have no more debit orders from our side.
Regards,
Dave
