Unauthorised Debit After Cancellation VIRGIN Active Lorraine

Unauthorised Debit After Cancellation VIRGIN Active Lorraine ACT*** NETCASH

I am extremely frustrated with the service from Virgin Active Lorraine.

I cancelled my membership on April 16th, 2026, and spoke to Siya. An agreement was made regarding cancellation, which was deducted from my account. Then, after cancellation was approved due to my relocation overseas, Virgin Active still went and did a debit order. This is unacceptable and very frustrating from your company.

I followed the correct cancellation process and therefore do not expect to be billed after cancellation. This reflects either poor administration or a disregard for customer instructions.

I expect this R505 to be reimbursed to me immediately.