unauthorised debit

I have received an sms from Virgin Active stating that my account was not debited due to a technical error experienced at Virgin Active and that my account will be debited within the next 24 hours.

i have called the contact centre and spoke to Sezeke at 12.20 on 16-03-2018

i have requested that my account should not be debited as i will pay the amount at the nearest Virgin Active Club, she confirmed that my account will not be debited, i have requested an email that my account will not be debited as per telephonic conversation which i am still awaiting from Friday 16-03-2018

the membership fees was paid on Saturday 17-03-2018 and my account was debited Monday 19-03-2018

the transaction was unsuccessful due to insufficient funds, i have now incurred additional costs even though a clear instruction was made to a Virgin Active consultant

please contact me to resolve this issue as soon as possible