Unauthorised Access to Banking Account

Your salesman approached me to join virgin active and took down my details and said a consultant will call me to verify the my information and complete the application. That was around march. No consultant called and I assumed that the application wasn't process. Suddenly end of July R714 got deducted from my bank account by Virgin active and another R714 was deducted by last month. I have made several calls and no one has sorted this out. I have no membership with you guy and have not attended any of your branches. Please refund my money.<br> <br> Mbongeni Manana<br>