Unacceptable virgin active steenberg

Steenberg Cape Town supposedly one of their PREMIUM gyms has had no hot water on their showers for 4 days!! 1. No correspondence to me ever received 2 I put in a complaint yesterday and no response from management 3 A member phoned this morning at 6 am enquirying to the status of hot water. She was told that problem had been rectified and showers were warming up. 9.30 and showers hardly Luke warm.

Surely a basic requirement that needs to be sorted as a matter of urgency. They should have their maintenance team onto it immediately.

Their notices say they have a water recycling system in place - why are the big showers still out of action Why are their saunas and steam rooms still out of action. Since the water crisis we have not had the full services that we are paying for, yet no reductions, no compensation AND NO HOT WATER FOR FOUR DAYS! I do yoga on Sunday evenings and often the showers are like warm. I am starting to believe that Virgin continues to take our money and happy not to provide the services that we signed up for, that they continually trying to reduce their overheads through compromising their services. When one complains about the lack of servicing it’s because they waiting on the regional office or the head office !! Unacceptable Steenberg Virgin Active. You need to start being proactive accountable and if u can’t provide what you have promised, compensation. Your reception staff take all the flack - Steenberg manager I challenge you to stand their in the mornings and tell your customers that there that must expect a cold shower !!