ML
Moshabi L
1 reviews | Active since May 2013
15 Feb 2015, 17:16
Unacceptable service
My membership was cancelled after i had paid my arrears,spoke to a very rude lady from randburg,she was not very helpful.she said she would get the manager to call me and to date that has not happened.Then she tells me I have to rejoin,absolutely insane.
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
16 Feb 2015, 09:36Hello moshabi,
Thank you so much for taking my call today.
On behalf of Virgin active I would like to apologise for the manner in which you addressed and for being given the incorrect information,
As discussed, I have explained that we have a 30 day window period for members to reinstate their contracts after their cancellation has completed. You will be allowed access to the Randburg club as of tomorrow morning.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin active I would like to apologise for the manner in which you addressed and for being given the incorrect information,
As discussed, I have explained that we have a 30 day window period for members to reinstate their contracts after their cancellation has completed. You will be allowed access to the Randburg club as of tomorrow morning.
Kindest regards
Robyn
Virgin Active South Africa's reply16 Feb 2015, 09:36
Official
Hello moshabi,
Thank you so much for taking my call today.
On behalf of Virgin active I would like to apologise for the manner in which you addressed and for being given the incorrect information,
As discussed, I have explained that we have a 30 day window period for members to reinstate their contracts after their cancellation has completed. You will be allowed access to the Randburg club as of tomorrow morning.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin active I would like to apologise for the manner in which you addressed and for being given the incorrect information,
As discussed, I have explained that we have a 30 day window period for members to reinstate their contracts after their cancellation has completed. You will be allowed access to the Randburg club as of tomorrow morning.
Kindest regards
Robyn