Unacceptable service

<p>I am so disappointed with Virgin Active N1 city,I paid a joining fee for my daughter who is a dependant on Discovery and paid R1500.</p> <p>This was all done on a student package which is transferable when she is on holiday.</p> <p>Since February she hasn't been able to train due to some administration issues on the side of Virgin Active .</p> <p>I have raised the matter with the gym itself only to be told that we need to pay the joining fee again.</p> <p>This is a total ******* and it's disgusting especially after being sent from pillar to post for the last 4 monthd</p>