UNACCEPTABLE CUSTOMER SERVICES AND NO SYMPATHY

<p>To whom it may concern.</p> <p>After nearly 2 weeks of waiting for my complaint to be dealt with, with no response from Virgin Active's head offices, I've decided to show my complaint here. </p> <p>I do not feel comfortable going to the branch I'm with due to matters that have been dealt with internally. I have thus decided to cancel my membership, however, I am not willing to pay the settlement of 40% of my remaining 7 months at Virgin Active. </p> <p>I have phoned the customer services numerous times and have had the phone put down on me, and shown no sympathy to my case. I have sent a number of emails but have received no feedback. </p> <p>This is truly unacceptable. </p>