Unacceptable

My contract of 24 months ended in January. The agreement I signed stated that I will be contacted in writing when my contract has ended and I will then have chance to cancel or go on. Nobody contacted me up to now and I am still being billed. I e mailed the Welkom branch and Ninini answered me that she will cancel my contract but the money from Jan up to now can't be paid back to me. She even mailed me the contract where it clearly states they will contact me in writing and said I must go to the club and she will explain. I then answered her that I don't need an explanation I just want my money. I don't live in the city or near a virgin Active (nearest gym is over 100km) so ever since she just ignored my mails. I want to no why I wasn't contacted in writing as I would then have canceled. And why can't my money be paid back. I mailed her the consumer act that states It is a consumers right to protection<br> against discriminatory marketing practices, disclosure of information, right<br> to fair &amp